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Fall 2017-Summer 2019
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CS&O Orientation Course
Escalation to Systems
Escalation to Systems
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Escalation to Systems
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◄ Escalation to Networking
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News forum
Video Greeting from Rich Musal, Director of Client Service and Operations
Video Greeting Follow Up
Knowledge Base
Service Catalog
Operations STARS Career Path
Client Services STARs Career Path
Writing a Knowledge Base Article (KBA)
CS&O STARS Prezi Orientation Link
STARS Policies and Procedures
CS&O Internal Category
Location of Resources at Manhattan College
Procedure for Addressing Walk-In, Phone-In, and Email requests for Assistance
Inventory Procedure
Client Services Nightly Report Template
Ops Mid Day and End of Day Report
Team Dynamix Ticketing
Recommended Email Filters for CS&O
Projects and Card Wall in TeamDynamix
Creating a Ticket in TeamDynamix
Writing Descriptions in TeamDynamix
Ticketing Follow Up
Canned Responses
Escalation Checklist
Escalation to Banner Help Desk
Escalation to Desktop Ops
Escalation to Ops Group
Escalation to Networking
Escalation Follow Up
Cables found on Manhattan College Podiums
A/V Cables 101 & Classroom Support Quizlet
Podium Guide Follow Up
List of Podium Guides Link
Buttons and Ports Guide
Basic Computer Setup Follow Up
Using the Inventory Tab in Self-Service to Submit a Room Check
Room Check Checklist Procedure Link
Self Service Room Check Form Link
Common Troubleshooting Issues Follow Up
Troubleshooting issues with Crestron Touch Screen Control Units
Wall Socket and Gender Changer Troubleshooting
Internal KB Troubleshooting Category
Dell and Casio Projector Troubleshooting and Guiding Signals
Workaround Procedure Link
Workaround Doc Link
No Workaround Doc Link
Internal Padcaster Knowledge Base Category
Padcaster Knowledge Base Category
Linksprinter 300 Training Presentation
Linksprinter 300 Follow Up
Escalation Follow Up ►
