Writing Descriptions in TeamDynamix

Writing Descriptions

1. Room/Office Troubleshoot, No Fix

• “I went to investigate an issue reported by ‘Requestor Name’ at location ‘BLDG, ROOM’. After assessment, I have confirmed that ‘exact description of problem’. After I ‘insert troubleshooting steps’, I still could not resolve the issue.” - SIGN NAME

• “I took a phone call from ‘Requestor Name’ from location ‘BDLG ROOM’. After assessment of the phone call, and I have confirmed that ‘exact description of problem’. I am ‘heading over now OR sending CST technician name’. - SIGN NAME

• “‘Requestor Name’ from location ‘BDLG ROOM’ came into the office with their computer asking for assistance. After assessment of the machine, and I have confirmed that ‘exact description of problem’. After I ‘insert troubleshooting steps’, I still could not resolve the issue.” - SIGN NAME